Course Overview
In today’s rapidly evolving healthcare landscape, delivering safe, efficient, and patient-centered care requires more than good intentions—it demands the ability to identify problems, implement evidence-based solutions, and sustain measurable improvements. The Quality Improvement Toolkit: Essential Techniques for Results course is designed to equip healthcare professionals with the essential skills and tools to lead and contribute to quality improvement (QI) initiatives that make a real difference.
This comprehensive, practice-based course introduces you to the core principles and techniques of quality improvement, specifically tailored for healthcare environments. You’ll learn to apply proven methods such as:
Plan-Do-Study-Act (PDSA) Cycles – for rapid, iterative testing of change ideas
Process Mapping – to visualize workflows and identify bottlenecks or inefficiencies
Root Cause Analysis (RCA) – to uncover the underlying causes of system failures
Cause-and-Effect (Fishbone) Diagrams – for structured problem analysis
Run Charts & Control Charts – to monitor performance trends and variations over time
SMART Goal Setting – to define clear, actionable improvement objectives
Through real-world healthcare examples, interactive exercises, and case-based learning, you’ll develop the confidence to use these tools in your daily work—whether you’re addressing medication errors, reducing hospital-acquired infections, shortening patient wait times, or improving care transitions.
This course is ideal for clinicians, nurses, allied health professionals, quality managers, and healthcare administrators seeking to lead change, drive performance, and build a culture of continuous improvement.
By the end of the course, you’ll not only understand the tools—you’ll know how to use them effectively to deliver tangible results that enhance patient care, improve safety, and boost team efficiency.
Take the next step in transforming healthcare—one improvement at a time.
Sim Tianseng
Infection Control Expert
STS is the principal trainer and founder of STS Academia. He provides training and consultancy on Infection Control, Quality & Safety to hospitals and institutions in Singapore and the region. STS had worked previously as a chief infection control officer at a private hospitals group in Singapore for more than 10 years and served as a lecturer at the group's hospital college. He was an adjunct lecturer at Flinders University, Master of Health Administration program conducted in Singapore from 2012 until 2022.