Course Description:
Today, service partners play an important role in every business. Establishing and maintaining service partnerships is the strategic platform for sustainable growth and for continued improvements in the company’s competitive edges.
The Service Partnership Course is a one-day course offering a practical, accessible introduction to establishing and maintaining relationships to enhance service excellence. It involves assessing the effectiveness of service partnerships and implementing continual improvements to strengthen relationships with service partners.
What You Will Learn:
1) Establish and maintain relationships with service partners
2) Assess the performance of service partnerships
3) Implement continual improvements to strengthen relationships with service partners
Who Should Attend:
Managers/Team leaders
Customer Relationship Managers
Heads of Departments
SME Owners
Entrepreneurs
Certificate:
Certificate of Completion
Dr. Jafy Lok
Finance & Logistics Expert
Dr. Jafy Lok is an associate professor in logistics management, operations management, and quality management for undergraduates, masters, and Ph.D. courses at a leading university in the Philippines. He is also a fellow/associate member of over 10 professional accountancy bodies globally including the Institute of Singapore Chartered Accountants (FISCA), the Association of Chartered Certified Accountants (FCCA), and the Institute of Internal Auditors (CIA). Dr. Lok decided to share his knowledge and experience in both educational institutes with the next generation and in the workplace with adult learners. Dr. Lok is currently pursuing the MLPD to enhance the educational pathway for industry practitioners and occupational experts as an educational leader.
