Course Description:
Build basic quality awareness and competency in your service organization. This essential course sets a foundation on which you can build more advanced quality methods and tools. Increase your knowledge and understanding of how to use quality practices and principles in operations.
Quality Management is a 1-Day course offering an understanding of the quality management fundamentals with the basic principles. You will learn the application of the commonly used quality tools and techniques for problem-solving and process improvement.
What You Will Learn:
1) Understand how quality benefits employees, the organization, and customers
2) Explore and apply the concepts of quality management and process control and improvement
3) Review and apply the commonly used quality tools and techniques for problem-solving and process improvement
Who Should Attend:
Managers /Team leaders
Heads of Departments
SME Owners
Entrepreneurs
Certificate:
Certificate of Attendance
Dr. Jafy Lok
Finance & Logistics Expert
Dr. Jafy Lok is an associate professor in logistics management, operations management, and quality management for undergraduates, masters, and Ph.D. courses at a leading university in the Philippines. He is also a fellow/associate member of over 10 professional accountancy bodies globally including the Institute of Singapore Chartered Accountants (FISCA), the Association of Chartered Certified Accountants (FCCA), and the Institute of Internal Auditors (CIA). Dr. Lok decided to share his knowledge and experience in both educational institutes with the next generation and in the workplace with adult learners. Dr. Lok is currently pursuing the MLPD to enhance the educational pathway for industry practitioners and occupational experts as an educational leader.
