Course Description
Driving excellence in healthcare starts with understanding how to improve systems, not just fix problems. This 1-day classroom course empowers all levels of staff involved in healthcare quality improvement to harness the power of proven tools and techniques that make meaningful, measurable change possible.
Through interactive sessions, case-based learning, and practical exercises, participants will discover how to identify root causes, analyze processes, and implement effective solutions using key Quality Improvement (QI) tools such as Fishbone Diagrams, Pareto Charts, and PDSA cycles.
Whether you’re new to QI or looking to sharpen your existing skills, this course equips you with the confidence and practical know-how to turn data into action — and ideas into impact. Join us and be part of the movement toward safer, smarter, and higher-quality healthcare.
Course Objectives
This workshop is designed for beginners to form a basic understanding of tools typically used in Quality Improvement (QI) projects. This interactive full-day workshop
will introduce the fundamentals of patient-centered Quality Improvement (QI) in healthcare. Topics include methods of improvement, features of effective teams, use
of the right data for measurement, and diagnostic tools to target the right interventions.
Course Outline
• Introduction to quality improvement and patient safety
• Science of improvement
• Identifying opportunities for improvement
• Quality Improvement Team
• Quality Improvement Tools
• Implementing Change for Improvement
Course Structure
• 1 day (7 hours)
• Lectures / Discussions
• Practical / Exercise
Who Should Attend
• Managers / Executives
• Nurses / Allied Health Professionals
Course Fee
• SGD199per participant
Sim Tianseng
Infection Control Expert
STS is the principal trainer and founder of STS Academia. He provides training and consultancy on Infection Control, Quality & Safety to hospitals and institutions in Singapore and the region. STS had worked previously as a chief infection control officer at a private hospitals group in Singapore for more than 10 years and served as a lecturer at the group's hospital college. He was an adjunct lecturer at Flinders University, Master of Health Administration program conducted in Singapore from 2012 until 2022.