This course is suitable for staff from all levels who serve internal and external customers. It is important for all staff to learn good customer service skills and techniques to have good long-term relationships.
Everyone wants and deserves to be served in a professional way. This 2-Day course aims to provide you with all the skills and techniques to win your customers.
To provide all the keynotes on how to manage the customers, to better understand their behaviour. “Everything happens for a reason.” It is important to find out why our customers are unhappy and how to connect with them.
- Importance of Customer Service
- Professional Qualities in Customer Service
- Understanding Customer Behavior
- Communication Styles
- Deal With Challenging Customers
- Problem Solving
- Being Assertive
- Manage Stress at the Workplace