Course Overview
Behind every recurring problem lies a hidden cause—and uncovering it is the key to sustainable improvement. The Art & Science of Root Cause Analysis (RCA) course is your essential guide to mastering one of the most powerful problem-solving tools in healthcare and other high-stakes industries. Whether you’re investigating adverse events, process failures, or recurring quality issues, this course empowers you with the skills to dig deep, think critically, and create lasting solutions—not just temporary fixes.
Designed for healthcare professionals, quality improvement teams, safety officers, and operational leaders, this practical and highly interactive course combines the rigour of science with the insight of human factors thinking to help you confidently lead and participate in effective RCA investigations.
In this course, you will learn to:
Understand the principles, purpose, and impact of Root Cause Analysis
Differentiate between proximate causes, contributing factors, and true root causes
- Apply system-based thinking and human factors in identifying breakdowns
Conduct interviews, gather evidence, and map timelines
Formulate actionable, sustainable recommendations that prevent recurrence
Communicate findings clearly and constructively to stakeholders and leadership
Through case studies, exercises, and step-by-step guidance, you’ll build your confidence in conducting thorough investigations that lead to meaningful change—not blame. You’ll also learn how RCA fits into the broader landscape of quality improvement, patient safety, and risk management.
Whether you’re investigating a sentinel event or a near miss, this course will transform how you see problems—and how you solve them.
Find answers. Drive improvement. Create safer systems.
Master the art and science of Root Cause Analysis.
Sim Tianseng
Infection Control Expert
STS is the principal trainer and founder of STS Academia, where he delivers training and consultancy in Infection Control, Quality Improvement, and Patient Safety for healthcare organizations in Singapore and the region.His professional background includes more than a decade as the Chief Infection Control Officer for a leading private hospital group, where he also lectured at the organization’s hospital college. Additionally, he served for 10 years as an Adjunct Lecturer with Flinders University’s Master of Health Administration program in Singapore.With a strong foundation in both operational practice and adult learning, he is dedicated to supporting healthcare teams in strengthening safety culture, improving care standards, and applying evidence-based practices in their daily work.