Course Description
This course is suitable for staff from all levels who serve internal and external customers. It is important for all staff to learn good customer service skills and techniques to have good long-term relationships.
Everyone wants and deserves to be served in a professional way. This 2-Day course aims to provide you with all the skills and techniques to win your customers.
Course Objectives
To provide all the keynotes on how to manage the customers, to better understand their behaviour. “Everything happens for a reason.” It is important to find out why our customers are unhappy and how to connect with them.
Course Outline
- Importance of Customer Service
- Professional Qualities in Customer Service
- Understanding Customer Behavior
- Communication Styles
- Deal With Challenging Customers
- Problem-Solving
- Being Assertive
- Manage Stress at the Workplace
Josey Koh
Communications Expert
Ms. Josey Koh, is ACTA certified, a Life Coach, and an Enneagram Practitioner who has worked with adults from all walks of life. She has delivered soft skills training online and face-to-face for more than 1,000 hours and is glad that her participants enjoyed her sessions. As an Enneagram Practitioner, she trained her coachee and guided them when they needed clarity at work and in their personal life. The positive feedback from her participants has kept her going and that makes her want to reach out to more learners.
